A Bittersweet Goodbye
This month we say goodbye to Stefan Boehmer, Membership Representative, as he leaves to start a career in New York City. In his time at the DAC, he worked his way up from Receptionist to the Membership Department because of his work ethic, unwavering positive attitude and commitment to customer service. Our team will truly miss Stefan but we are excited to see him climb even closer to his dream job and are thankful that we get to be part of his story.
Stefan is passing the torch to Monica Thornburg, our new Membership Representative. Monica has a strong background in customer service and a passion for building relationships. When you see her in the Membership office, don’t be afraid to stop by and introduce yourself. She is eager to meet everyone!
DAC: How long have you been at the DAC?
Stefan: I have been coming to the DAC my entire life (23 years); my dad would drop me off at Kidstop while he would play racquetball, then we would often come down on the weekends to play racquetball and eat dinner in the Juice Bar. I remember coming to family nights when the gym was upstairs and always enjoyed bringing my friends along with me.
I started working as a receptionist in 2013. I worked off and on for a few years in between my job as a Student Manager for the Oregon Baseball team but I was always so excited when I was able to return to the Club. Every time I came back, I looked forward to seeing the members I have gotten to know so well over the years – especially the early morning group.
Between being a member and an employee, the DAC has certainly become a second home to me. Being able to watch the DAC change and grow over the last 20+ years has given me so much insight into the Club and has made working in Member Services a really enjoyable experience.
Where are you moving?
I will be moving to New York City to work with Yelp as a Junior Account Executive. I was an advertising major in college and I have always dreamed of being able to make the move to the city to work in an advertising agency. Although I’m not going to be working in an agency right away, having worked in Member Services/Sales for the last 8 months has really opened the door for this opportunity with Yelp and I’m excited to take this next step in my career. My dream is to eventually be on a team that creates a Super Bowl ad for millions of people to enjoy.
That’s such a big move. Are you nervous?
Absolutely! Besides never having lived outside of Eugene, I have never actually been to New York City so I know that will be a huge change of pace. But, I’m really excited to finally get out and explore everything the city has to offer. I know I will get pretty homesick at some point but it’s comforting to know I’m only one plane flight away from Eugene. I have received so much positive feedback from everyone and I just want to make it the best experience possible.
What will you miss most about Eugene and the DAC?
There is so much that I’m really going to miss. I’m definitely going to miss my family, friends and my dog, Poppi. My dad is the best golf partner that I have ever had and I will miss getting to play with him on a regular basis. I’ve always loved going to Duck football and basketball games, it will be strange not being here for the Civil War – I can’t remember the last one I missed.
From the DAC, I’m going to miss all the amazing members and coworkers I have had the pleasure of working with every day. I have really grown up in the DAC and I owe so much of my success and work ethic to this great facility. The members have taught me what it means to serve in a customer service job and I hope I was someone they could count on, no matter the situation. It’s been such a blessing working around people that inspire me to be the best version of myself and that I’ve been able to learn so much from.
What advice do you have for your successor, Monica?
I think it’s really important to get to know as many members as possible. Working in the Membership office, you are the hub for all the new members that join this facility and all the members that have been making this Club special for the last 32 years; utilize all of your resources and never be afraid to ask a coworker for help. But, most importantly, have fun and enjoy this opportunity!
Anything else you want to add?
I just want to say thank you to everyone that has had an impact on my life throughout my time here. I have absolutely loved getting to work with every person here and I wouldn’t trade this experience for the world.
I would like to personally thank Rob Bennett, Onslo Carrington, Samantha Raschio, Samantha Doyle, and Amy Dekker for believing in me and helping me learn everything possible about this Member Services position to help create a positive experience for all of the members here.
To all of the members I have been able to serve, thank you for making this job so fun for me. It was not always easy, but I wouldn’t have enjoyed it as much as I did if it wasn’t for all of you. The DAC will always be a second home to me and I can’t wait to visit with all of you when I come back to Eugene.
If anyone ever finds themselves in New York, please reach out to me. I would love to connect and see a familiar face in an unfamiliar place.
Meet Monica Thornburg
DAC: Are you originally from Eugene?
Monica: I am originally from Portland, I grew up in Lake Oswego. I moved to Eugene earlier this summer.
Since you moved, what have you found the biggest difference between Portland and Eugene is?
Eugene is great because to me it is like a “mini” Portland. I find a lot more similarities than differences, but overall Eugene has more of a small town feel than Portland and people are generally more engaging and friendly.
Why did you want to work at the DAC?
I didn’t know anything about the DAC before I started! However, I have found that my favorite jobs have been where I can really connect with the guests and build relationships so I was attracted to that same atmosphere that the DAC provides.
Tell me about your background.
I graduated from Portland State University with my degree in business management, and, since college, I have mainly worked in retail. Before I moved to Eugene I worked at the Aveda Institute of Portland and that was where I was really able to grow my passion for customer service. I have worn all sorts of hats from retail to operations to sales, but customer service has definitely been my favorite and one of my greatest strengths.
Since you’ve started, what is your first impression of the DAC, staff and members?
From the very first day, the DAC members and staff have been very welcoming. I love that everyone seems like a big family.
What are you looking forward to most in this job?
I am looking forward to new challenges every day and being able to build relationships with the members and create the best experience possible for everyone in the building.
Do you have any hidden talents or anything you would like to share with the members?
Outside of work I am very creative with art and music, I have been playing the piano for about 20 years. Like most Oregonians I love the outdoors, the water and hiking. I’m very into health and fitness and have set a goal of competing in my very first NPC figure show in 2018.